When choosing an operator to “tie” our phone life, there are many aspects to consider. Which of all offers the best coverage, where are the best offers, which is the operator with the best customer service … All this adds up when choosing which is the best operator in the market.
This time we will not be the ones who reveal the characteristics of one or the other to discuss what is the best operator between the different options that we find in the market. Today, the users themselves are the ones who pronounce themselves in this respect and choose the winner between Movistar, Vodafone, Orange and Yoigo .
And the best operator of the moment is …
Yoigo . There is no discussion. This is reflected by the consulting firm Stiga in its “Client Experience Index 2017” that has just been published just a few hours ago. The mobile operator, owned by the group MoreMobile , it becomes the best operator of the moment for users reaching 26.11 points, as long as we look at companies that work only with mobile. In matters of broadband and home, Orange is the one who takes the cat to the water with a result of 15.70 points.
It is not the first time Yoigo is chosen as the best operator in the market according to your own customers. This is the sixth consecutive time that the company has received such recognition. Much of the fault of this success is the Sinfín rate, perhaps the most important workhorse they have in the company when facing the rest of the operators.
But not only the Endless rate drink the success of Yoigo , since the consultant analyzes all kinds of variables such as the reliability of the service, the brand image, the price of the different packages offered, or customer service. The more than 21,000 opinions expressed by users in the report dictate that, today, Yoigo is the best operator in the market according to the customers themselves.
This year the company, with its 26.11 points, surpasses the mark of last year by more than a point and a half. According to Yoigo’s own customers, the company’s strengths are the brand image, service, prescription and, to a lesser extent, price and loyalty.
For you which is the best operator of the moment ? Do you agree that Yoigo, according to customers, is a step above the 3 major operators in the Spanish market?